RULES OF ORDER AND INSTALLATION
By choosing and ordering a Christmas tree from “EGĻU SERVISS”, you are being insured of the highest quality of Christmas tree due to the special and careful selection made by our people, so that when you are buying online you won’t be disappointed of the tree when it arrives and you are completely satisfied with your purchase!
- To make your Christmas tree order, we encourage you to fill the order form.
- When your order form will be received, you will be contacted by company employee to confirm your order and to clarify any additional questions if there are so.
Christmas trees are being delivered, installed and dismantled on working days from 9.00 till 18.00. In special occasions it is possible to arrange different delivery times by contacting our manager (email@example.com, +371 26533388)
- If delivery address is shown inaccurate or the receiver is not there, the delivery of your Christmas tree can be delayed or cancelled.
- Take notice, that the delivery time is approximate and can change due to the weather conditions, traffic intensity and other similar circumstances.
- If you want to collect your order personally in our warehouse at Ulbrokas street 42b, Riga, please notify the customer service specialist before doing so.
- For orders that are up to EUR 35.00, the Christmas tree delivery (to and back) in Riga and out of borders of Riga costs EUR 0.35 for each driven km + entry pass costs if needed. Starting point for all the deliveries is Riga, Ulbrokas street 42b. For orders that are above EUR 35.00, delivery in borders of Riga is included in the price.
- If the Christmas tree has to be delivered higher than the third floor, the fee for each additional delivery floor is EUR 3.00. No additional fee is needed if the tree can be delivered up by using the elevator.
- Take notice that for the Christmas trees that are larger, they may not be possible to deliver higher than the first floor due to the unsuitable sizes of the stairway or the elevator.
- You can make the payment in cash or with bank transfer. If you want to make the payment by transfer, you will be sent a bill which will have to be paid before the delivery and installation time you have been set. If you want to make the payment in cash, it has to be given to employees of “EGĻU SERVISS” in the time of delivery, moment before unloading the tree /installation.
- For a sudden and not timely cancelled order, the Client has to pay the fine of 25% from the total order bill. With the term “sudden” and not “timely” it is understandable to be the time period that is shorter than one day before the set up date of delivery.
- The size for the cut-down Christmas trees is being measured starting from the trunk sawing point till its top. For the Christmas trees in pots the size is being measured together with the pot.
If you choose our service for the Christmas tree installation:
- Tall Christmas trees (starting from ~3m) and trees that are being put outside due to the safety measures has to be strengthened by tying up, therefore, in a place where the Christmas tree is being put has to be a lawn, poles, trees, columns or other similar objects that is needed for tying up. If the tree cannot be strengthen up, “EGĻU SERVISS” do not take the responsibility for it’s movement in the wind or other unforeseen In this case, the responsibility goes to the client. The ties for the tree are not included in the price.
- The given prices for the Christmas trees can vary due to the installation place, complicity and tools needed.
- If you choose our installation service but are using your own Christmas tree support stand, make sure if it is suitable for the size and breed of the tree. If the tree support stand won’t be suitable, the staff of “EGĻU SERVISS” will inform you and in this case “EGĻU SERVISS” is not taking any responsibility for the Christmas tree stability.
- For Christmas trees that are 4m-6m tall, tree support stands are being made upon special order.
If you choose our service for Christmas tree dismantling:
- “EGĻU SERVISS” ir providing you with full service, that being also the dismantle and removal of the Christmas tree by the end of the holidays.
- Dismantling of the Christmas tree is happening on the second week of the January (8.-12.01.2018.)
- In the price of Christmas tree dismantle and takeaway is not included the supplementary tools if those are needed (hoist, crane, ).These kind of supplementary tools are necessary in cases if the tall Christmas tree cannot be knocked down for sawing.
- If the order is up to EUR 35.00 the Christmas tree dismantle and takeaway costs in and outside of Riga are EUR 0.50 for each driven km + entry pass if needed.
- Starting point for the transportation is Riga, Ulbrokas street For orders that are above EUR 35.00 and within the borders of Riga, transport costs are included in the price.
- Christmas tree dismantling service includes the take down of the tree, sawing the tree if necessary, and collecting any of the fallen branches and other unneeded tree parts to transport them all to landfill at the end. Take notice, that some of the small tree parts may remain after the dismantling works.
Rules for the optimal Christmas tree maintenance and placement:
- Do not put the Christmas tree in a spot where it is under the influence of the draught or too close to any heating equipment.
- Cut-down Christmas trees that are held indoors are strongly advised to be provided with water.
- Do not put your tree in a place where it will constantly be touched by people, otherwise this will promote the falling of the Christmas tree needles.
- Take notice that if the Christmas tree is put in a public space, it should not be placed in a spot where the customers can hitch or make it fall down by accident.
- When the Christmas tree is put up in an apartment or a house, make sure to strengthen the tree so that the children or pets can’t accidentally knock the Christmas tree down.